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Mission 

The mission of the College of Opticians of British Columbia (COBC) is to ensure that Licensed Opticians provide safe, quality vision care to the public. Should you feel that you have had an experience to the contrary, please let the College know. The College investigates all complaints related to a Licensed Optician's professional practice. 


When you have a concern about an optician:

COBC receives complaints about the conduct or competence of an optician from patients and their families, employers, and colleagues. 

When you have a concern about an optician's practice, we recommend:

If possible, you discuss the problem directly with the optician.

Regardless of how (or whether) you attempt to address your concern directly with the optician or manager, you can always submit a written complaint to COBC.


Submitting a written complaint to COBC

Complaints must be submitted by completing this complaint form and sending it to COBC by email, fax or mail. Complaints must describe a specific concern about the conduct or competence an individual optician. 


Preparing your complaint

 The form must include:

  • Your name, address, phone number and/or email where you can be reached. 
  • The name of the optician about whom you are making the complaint. If you don’t know the optician's name, COBC may be able to assist you to take steps to identify the optician.
  • The location where the complaint arose. 


Details of the complaint

In order for us to investigate your complaint, we require specific details about what happened. For example:


1)  What did the optician do to cause you concern? Please be as specific as possible in describing  what took place. 

2)  When did the incident(s) occur?

3)  Were there any witnesses to the incident(s)? If so, what do you believe they witnessed? Please provide the name and contact information for the witnesses.

4)  Describe in detail how you attempted to address these concerns with the optician and/or the manager. Please provide the name of anyone you spoke to in an effort to address your concerns. Please include any contact information you have for each individual, such as  their  title, phone number and/or email address.

5)  Please describe how you think your concerns could be resolved.


How to submit your complaint

Send your complaint and supporting documentation to COBC by:

  • Email: reception@cobc.ca or mmarsh@cobc.ca
  • Fax: 604.278.7594
  • Mail: 2855 Arbutus St, Vancouver BC, V6J 3Y8

Important: In the course of an investigation, information provided will be disclosed, where relevant, to the optician and witnesses in the course of the investigation. This disclosure is in accordance the Health Professions Act. Although most written complaints are resolved without a discipline hearing, information provided to or obtained by COBC in the course of investigation may become public if a hearing is required.

If you have any questions or require assistance filling out the complaint form, call: 604.278.7510 ext. 201 or email: mmarsh@cobc.ca


Please note that: 

The College does not have jurisdiction to investigate concern about business practices; financial matters (prices, warranty and refund); poor service, or the manners of the Licensed Optician (e.g rudeness). These concerns should generally be referred to the manager to the optical store. You may also consider contacting the BC Better Business Bureau or the Small Claims Court. The college has limited legal authority or jurisdiction over optical stores, dispensaries, corporations and their non-optician owners or managers. 

The Process:

Hiring for a program manager
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May 10, 2017 |
Program Manager

Job Type: Full time

Salary: Based on experience

Number of Positions Open: 1

Start Date of Employment: preferably June/July 2017

Deadline: June 1, 2017

Website Address: www.cobc.ca

As the program manager, your priority will be to develop and manage current statutory programs to regulate opticians in the public interest. The program manager’s key responsibilities are supporting the College of Opticians of British Columbia’s (COBC) Registrar, Board of Directors, and quality assurance committee. This includes project management, strategic planning, volunteer development and navigating politicized environments with stakeholders.
Program Manager

Job Type: Full time

Salary: Based on experience

Number of Positions Open: 1

Start Date of Employment: preferably June/July 2017

Deadline: June 1, 2017

Website Address: www.cobc.ca

As the program manager, your priority will be to develop and manage current statutory programs to regulate opticians in the public interest. The program manager’s key responsibilities are supporting the College of Opticians of British Columbia’s (COBC) Registrar, Board of Directors, and quality assurance committee. This includes project management, strategic planning, volunteer development and navigating politicized environments with stakeholders.

The COBC’s mandate is to serve and protect the public by regulating opticians. The COBC is responsible for setting and enforcing the standards of opticianry in British Columbia.


Culture
The COBC is a small professional regulatory body with a full-time staff of four people. Professional regulation is evolving so we value team members who are passionate, self-starters, innovative, flexible, and comfortable with the unknown. We are looking for someone who is willing to adapt in an ever-changing environment and look forward to having the opportunity participate in all the organization’s initiatives and administrative functions. To be successful at the COBC, you need to enjoy learning and be open to receiving feedback. The team is also compassionate and empathic. We care about public safety and the impact our policies and programs can have on people.


Skills
The COBC team comes from a variety of backgrounds. We typically find that people are successful in this role when they have:
  • Experience in professional regulation and board governance
  • Experience in program development and/or project management
  • Bachelor or Master degree in political science, public administration or equivalent
  • Passionate about public policy, health legislation and regulation
  • Ability to determine priorities, be self-directed and work with minimal supervision
  • Strong organizational skills with the ability coordinate and prioritize multiple tasks
  • Strong communication skills (written and verbal)
  • Experience training, developing and managing volunteers
  • Excellent stakeholder management skills to resource multiple projects and programs
  • Ability to interact with registrants and strategically understand user-experience for technology and program development
  • Ability to adapt new technology quickly
  • Ability to think critically and analytically

What you will be doing

Planning
  • Planning program and projects to accomplish their strategic goals within constraints such time and resources
  • Generate a work plan for various projects within a program and identify challenges and opportunities
  • Schedule tasks, deadlines, and milestones for stakeholder and volunteers
  • Schedule committee and board meetings and develop agendas according to strategic plan
  • Prepare and write grant proposals

Policy Development
  • Conduct research of issues to present to the Board and committees to develop policy
  • Develop, implement, regularly review, and update policies and procedures
  • Update and maintain professional standards of practice
  • Update and maintain COBC bylaws with legal counsel

Program & Project Management
  • Administer the current continuing education (CE) program including education activity accreditation and program support for registrants
  • Execute the new continuing competency program (will replace current CE program) including educating registrants and stakeholders on new requirements, managing registrant learning plans, and accrediting education activities
  • Develop tools to support the new continuing competency program
  • Monitor and evaluate progress on programs and projects
  • Coordinate program and project development with external project contractors/consultants
  • Manage projects to meet deadlines and objectives
  • Coordinate the annual general meeting, board meetings, board elections and committee meetings
  • Write reports and meeting minutes to keep volunteers and stakeholders informed
  • Prepare the annual report

Volunteer Management
  • Recruit, train, and support the development of board and committee members
  • Address volunteer concerns and providing guidance to volunteers
  • Prepare board and committee chairs to facilitate meetings
  • Coordinate volunteers and contractors for program and projects

Administration

It is a small office so all team members are expected to help with registrants and administrative functions as needed.


Contact Information:

Please direct enquiries, resumes, and cover letters stating your desired salary* to:

Connie Chong

Registrar

recruitment (at) cobc.ca

(Due to the volume of applications, we will not entertain phone calls)

*Cover letters that do not state desired salary will not be reviewed.



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May 10, 2017 |


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