Creating and maintaining a safer complaints system for Indigenous peoples

In response to the 2020 In Plain Sight report, and in support of our new practice standard, “Indigenous Cultural Safety, Cultural Humility, and Anti-Racism,” COBC has engaged in a meaningful project that will make Indigenous Anti-Racism a foundational part of our complaints and inquiry system.

Who Does What – COBC or OAC?

The work of the COBC (the “regulator”) and the OAC (the “association”) is interconnected. For this reason, it can sometimes be difficult to differentiate the two – and to know who to contact when you have a question. COBC has developed a resource to support opticians and members of the public in understanding the role of each organization.

Spotlight on Standard 9 – Independent Automated Refraction

Standard 9 describes how an optician adheres to the mandated criteria associated with performing independent automated refractions, including obtaining certification.
Refer to the resources in COBC’s Automated Refracting Toolkit for more information.

Spotlight on Standard 14 – Record Keeping and Billing

Standard 14 describes how an optician is to maintain accurate, understandable, complete, confidential, and timely client and financial records in accordance with COBC’s bylaws and applicable legislative and regulatory requirements. To support the application of this standard, COBC has developed additional resources that opticians can use in their work: Record Keeping Checklist: Eyeglasses Record Keeping Checklist: Contact Lenses Case Study #1 Record keeping for …

BC Health Regulators Sign Statement of Apology for Indigenous Racism in BC Health Care

September 9, 2021 VANCOUVER— In response to the In Plain Sight report, which detailed systemic racism against Indigenous peoples in the B.C. health care system, 11 Health Regulatory Colleges in B.C. have signed a Joint Statement of Apology and Commitments to Action.  In the Joint Statement of Apology and Commitments to Action the Colleges state: “As the leaders of health …