Filing a Complaint

When you have a concern about an optician’s practice, we recommend:

We understand that you will not always be able to resolve your concern. COBC is responsible for ensuring opticians follow standards that are set for safe, ethical and competent patient care. When an optician’s conduct does not meet that standard, COBC is responsible for taking action. 

    Complaint Submission Form

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    Submitting a complaint:

    You can detail your complaint in writing and submit it to COBC by email, mail or fax or you may use the complaint submission form to submit your complaint.

    Complaints must describe a specific concern about the conduct or competence an individual optician. 

    Preparing your complaint:

    The form must include:

    • Your name, address, phone number and/or email where you can be reached, and preferred method of contact.
    • The name of the optician about whom you are making the complaint. If you don’t know the optician’s name, we may be able to assist you to take steps to identify the optician.
    • The location where you experienced the issue.