Complaint Process Supports

Filing a complaint, or responding to a complaint can be difficult. COBC has compiled mental health and legal resources for you, in case you need.
Resources you can find on this page include:

Mental Health Supports

Mental Health Websites

Health Link BC
A website with a mental health learning centre and mental health resource options.

BC Ministry of Mental Health and Addictions Wellbeing Navigation Site
A website to assist in selecting supports for mental health and substance use.

Kids Help Phone
A website with mental health resources and supports including a navigation tool, for youth.

Here to Help BC
A website with information you need to manage mental health and substance use problems, and learn how you can support a loved one.

Trans Lifeline
A trans-led organization that connects trans people to the community, support, and resources they need to survive and thrive.

BC’s Queer, Trans and Two-Spirit resource centre

Phone Numbers

Emergency Services: 911

Health Information and Advice: 811

Crisis Line B.C: 1-800-784-2433

Seniors Distress Line: 604-872-1234

Trans Lifeline: 1-877-330-6366

Online Chats for Mental Health

BC Crisis Centre Chat Line Adults

BC Crisis Centre Chat Line Youth

The LifeLine App
Direct access to phone, online chat, text, and email crisis support
E-counselling, self-management tools, access to crisis centres across Canada
Available for iPhone and Android users

Culturally Relevant Supports

The KUU-US Crisis Line Society
A non-profit registered charity that provides 24 hour crisis services through education, prevention and intervention programs. BC-wide culturally relevant crisis support for Indigenous peoples.
ADULTS: 250-723-4050
YOUTH: 250-723-2040
TOLL FREE: 1-800-588-8717

Hope for Wellness Helpline
Immediate help to all Indigenous peoples across what is now commonly called Canada. It is available 24 hours a day, 7 days a week to offer counselling and crisis intervention. Call the toll-free Help Line at 1-855-242-3310 or connect to the online chat

A free and culturally safe help line for Indigenous women, based in northern Ontario, and accessible across what is now commonly called Canada. 1 855 554 HEAL (4325)

Healing In Colour
For Black, Indigenous, and People of Colour (BIPOC), finding a therapist who understands their lived experiences can be challenging. Healing in Colour strives to make that search easier.

The National Indian Residential School Crisis Line
Provides 24-hour crisis support to “Indian Residential School” survivors and their families. Call toll-free: 1-866-925-4419

Legal Support

Legal Assistance

Legal aid
Provides free legal legal aid for BC residence. Call toll free: 1-866-577-2525

Lawyer Referral Service
Helps British Columbians of any income find a suitable lawyer to serve their legal needs. Any member of the public may call the Lawyer Referral Service to obtain the contact information of a lawyer who will meet for a free half-hour legal consultation. Call toll free: 1-800-663-1919